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  1. Suggestions Which wide format printer brand is the best / easiest to locate parts, techs and support?

    They all sort of have their strengths and weaknesses. For parts I would say, Epson, Roland, Mimaki, and Mutoh because most of their machines run on the same Epson print head engine so a lot of the same parts are used on different models. This makes it easier to find, not only OEM parts, but...
  2. Temperature too hot

    As stated above, it could be the room temp is too high but it could also be a short in the head circuit. When circuits short, they heat up and trip the sensor on the head.
  3. Question Is this considered grainy?

    For an XC-540 that's about a standard print in my opinion. You might be able to improve it with alignments or you could try a new profile that is higher resolution and slower motor speed but at the end of the day, that machine is pretty old. It's about 4 head generations back so if you're...
  4. Installing new mainboard in Valuejet 1604...

    If you register your machine and join the Mutoh Club, you can login with the Mutoh Club credentials. Unfortunately if you want to get into the tech side of things, dealers and techs aren't allowed to give theirs out. I think you might be able to do the firmware on the user end of things though...
  5. Question Is this considered grainy?

    You might check your head alignments. They can get out of whack over time.
  6. Mimaki cg-75 fxwon’t cut the corner

    That's usually going to be a blade offset setting. If you're using the standard blade, the setting should be 0.3.
  7. Hugh File size. Help! Illustrator / Photoshop Expert needed.

    The complex looking nodes on the barbed wire look like a gradient mesh to me. It shouldn't be making the file size so big. I'd click the, "Show All" button and see if there are some hidden images in the file that you can't see. Also, look at your layers. There is a drop down arrow available for...
  8. Mimaki CJV150 Help!

    I just remembered as well, Mimaki sends a roll of Teflon tape with all of their machines. You can apply it to the platen between the vacuum holes and it will allow the material to slide better which should give more consistent feeding. You apply the strip along the length of the platen. just...
  9. Mimaki CJV150 Help!

    The print cut alignment can be confusing on that model because it has two different settings based on if you're using crop marks or not. When you're using crop marks, it's called TP Offset so just make sure that's the option you're choosing when doing the adjustment. Also the default is for...
  10. Why is my Mutoh 1324 doing this?

    Do you have another computer you could try to print from? If the same thing happens with a completely different computer and RIP, unfortunately it could be a malfunctioning main board. Something isn't being processed correctly by the CPU essentially. Maybe there is another possibility but to me...
  11. Why is my Mutoh 1324 doing this?

    Maybe check your tiling settings? Maybe it's tiling at a certain length and saved as a default or something.
  12. Why is my Mutoh 1324 doing this?

    I had a customer have the same issue recently. He turned of the, "RIP While Printing" option and the problem went away. Not sure why to be honest.
  13. UCJV300 1 White channel goes missing

    The machine does have a recirculation route that is supposed to agitate the ink inside the system to prevent the clogging. For some reason if the white doesn't get used enough, it clogs in the lines though. The lines are black and UV resistant but the ink still clogs. So it's not clogging in the...
  14. UCJV300 1 White channel goes missing

    Thank you! Glad to help.
  15. UCJV300 1 White channel goes missing

    Here's the link: UV Ink Line Thanks!
  16. UCJV300 1 White channel goes missing

    The clamps are reusable. Unless they have physical damage, I'd just use the ones you have. Give me about 10 minutes and I'll have them up. We're a little behind adding parts to the site due to some technical issues.
  17. UCJV300 1 White channel goes missing

    P/N M018909 - $104 for 10 meters. We also have an aftermarket line for $2 per foot if you're interested. For me it was pretty routine. I simply butted the new line up with the old line and taped it so it was as close to being a single continuous line as possible. Then just pulled the old line...
  18. UCJV300 1 White channel goes missing

    I had a customer who ran a machine with white but didn't use the white as much as he thought he would. Over the years he had a similar issue where the white stopped working and it did end up being a clogged line. I replaced it and it fixed the issue. So it is possible for sure. You technically...
  19. Help on color alignment with VG-640

    It is a Ricoh head although I can't remember the model off the top of my head. Something like spitfire? Don't quote me on that.
  20. UCJV300 1 White channel goes missing

    New heads come with cables attached so that should be fine. It definitely sounds more like an ink flow issue to me. How old is this machine? Newly installed or has been running for a while? Are you getting any sub tank or ink supply errors?
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