Gino
Premium Subscriber
Guy came in last week, we designed his new truck layout and he really liked it. He brought it in yesterday and we did it. When it came time to pay me, he paid me and even gave me a tip. An extra $200. He loved it that much. He couldn't stop raving about it.
About 20 minutes later, he called me and said something was crooked. I said alright, bring it in tomorrow and we'll fix it right up. He said, I'm still here, come out and look at it. I went out and the thing he was complaining about was off by maybe 1/64th of an inch. I said, that's really an acceptable amount, but I'll fix it for you, tomorrow. Then, he showed me the other side and said the same line of copy was off on that side, also. I said, we'll replace them both. Then, he started repeating himself and going round & round and finally said, what.... are you f*uckin' blind that you can't see this stuff when you do it ?? You shouldn't be making signs. You're terrible. That's when I walked away. Things got loud as he started yelling all kindsa sh!t at me. I said no one talks to me like that and just went in the shop and closed the overhead door. All night long, he texted me, from 7 til about 10:30, complaining and telling me how bad I was and he's gonna ruin me and he knows a lotta people and he..... he...... he........ He's gonna sue me, take me to court and all kindsa other sh!t. I told him to remove the graphics and I'll gladly refund his money. Now comes the question part........... He wants me to remove the graphics and still refund his money. He said I did the job, it's my responsibility to remove it. I just said again, have the graphics removed and I'll refund your money. I don't wanna ever see that truck in my shop ever again, nor do I wanna see you. We are finished. Thank you.
So, should I be responsible for removing what we did ?? If I remove what I did, I'm breaking my own contract of putting on what he asked for..... even if he thinks it's crooked.
Later he texted me that I used all different colors and was not consistent. He sent me a photograph. It was in the shadows and the dumb jerk, didn't realize it. I mentioned to him that the color of his truck was also different colors because of the same shadows.
Either on drugs or needs to change his meds to a better dosage.
......................................There's a lot more in this story, but I didn't wanna bog an early morning read up for you guys and gals.
Gino
About 20 minutes later, he called me and said something was crooked. I said alright, bring it in tomorrow and we'll fix it right up. He said, I'm still here, come out and look at it. I went out and the thing he was complaining about was off by maybe 1/64th of an inch. I said, that's really an acceptable amount, but I'll fix it for you, tomorrow. Then, he showed me the other side and said the same line of copy was off on that side, also. I said, we'll replace them both. Then, he started repeating himself and going round & round and finally said, what.... are you f*uckin' blind that you can't see this stuff when you do it ?? You shouldn't be making signs. You're terrible. That's when I walked away. Things got loud as he started yelling all kindsa sh!t at me. I said no one talks to me like that and just went in the shop and closed the overhead door. All night long, he texted me, from 7 til about 10:30, complaining and telling me how bad I was and he's gonna ruin me and he knows a lotta people and he..... he...... he........ He's gonna sue me, take me to court and all kindsa other sh!t. I told him to remove the graphics and I'll gladly refund his money. Now comes the question part........... He wants me to remove the graphics and still refund his money. He said I did the job, it's my responsibility to remove it. I just said again, have the graphics removed and I'll refund your money. I don't wanna ever see that truck in my shop ever again, nor do I wanna see you. We are finished. Thank you.
So, should I be responsible for removing what we did ?? If I remove what I did, I'm breaking my own contract of putting on what he asked for..... even if he thinks it's crooked.
Later he texted me that I used all different colors and was not consistent. He sent me a photograph. It was in the shadows and the dumb jerk, didn't realize it. I mentioned to him that the color of his truck was also different colors because of the same shadows.
Either on drugs or needs to change his meds to a better dosage.
......................................There's a lot more in this story, but I didn't wanna bog an early morning read up for you guys and gals.
Gino
