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get yourself Onyx...you have more available profiles from manufacturers if you choose to not create your own from scratch. Best support amongst caldera, Flexi, shiraz...

if its just to get one job out, download a 30 day demo of onyx for free and run your job....

It could be a hardware issue related to cables/boards...or it could be static. What is the environment like? do prints hit the floor or TUR? Is the printer on carpet? What is humidity like in the room. That might be why its intermittent...the XC series is all metal...always have been prone to...

5 month old printer should be covered by a warranty. That does not mean they will replace the head for one missing nozzle but if you claim its been there since install, they might.

are you running in automatic feed mode or by the peddle? something is hitting the laser beam and causing it to stop...either, material is warped or not laying flat, has wrinkles, nip setting is off(rolls too tight) calibration off on unit...their website has re-alignment instructions...if its...

have to go heat assist...do yourself a favor and dump that laminator when you can...having the ability to dial in your nip settings accurately along with heat assisted rollers will solve your issues

Its a PM service when this is cleaned. The whole heater assembly has to be removed. Its not worth messing it up. Call in a tech. It should take them 2 hours.

I have never seen a reason to use any more than 110% on any vinyl. You may be putting too much ink down and its causing a buckle when curing. Back off density and run another print. As long as you create a profile from that density you should be happy with color.

So with 16pass, the printer crawls. You may actually be able to lower heater even still. 2-3 degrees makes a huge difference with certain medias. Are you running adhesive vinyl with 380% ink? That could be too much saturation. Usually on backlit prints, I'm at 150%. I make my own black at...

what media? profile? temperature?

are you printing from the same rip? you can confirm if it is a profile issue by switching ip addresses and running files again.

move head height to .120, lamps on low, add shutter delay and a print pass delay. the heat from the lamps are causing material to ripple

Onyx is on version 19. The software needs to be upgraded to work with current pdf, eps versions.

I don't have one but I know its only good for textiles.

Rachel, the micro wipes that I posted above is proven...will work and will not damage belt

I am assuming you are using illustrator or photoshop to create your files. How current are they?

Orange, red, white and silver only good indoors. Silver cannot be laminated or else it turns grey.

This will remove the ink

For me, absolutely. Bought a demo unit, received service training to future proof my investment. I can print on anything without any fear of failure or lack of quality.

This will work for sure...alcohol, simple green will not. Buy 3-4 of these and scrub